TW Garden services Terms and conditions

  • Service Overview

    Our services include grass cutting & strimming, shrub & hedge cutting, lawn treatments, cleaning and pressure washing, erection of sheds, fences, and garden structures, weeding, leaf clearance, garden clearance, treating fencing and garden structures, and pruning flowers and shrubs.

  • Booking

    To book our services, please contact us via phone, WhatsApp, or email. We will schedule a convenient time for an assessment and provide a quotation based on your specific requirements.

  • Payment

    Payment is due upon completion of the services unless otherwise agreed upon. We accept cash, bank transfers, and online payments for your convenience.

  • Cancellation Policy

    Please notify us at least 24 hours in advance if you need to cancel or reschedule your appointment. Cancellations made less than 24 hours before the scheduled time may incur a cancellation fee.

  • Service Guarantee

    We strive to deliver high-quality services tailored to your needs. If you are not satisfied with any aspect of our service, please inform us immediately, and we will work to resolve the issue promptly.

  • Safety

    For safety reasons, we request that children and pets remain indoors or in a safe area during our service visits. Our team will also adhere to safety protocols and guidelines while working on your property.

  • Liability

    While we take utmost care during service delivery, we are not liable for any damage to property or injuries that may occur due to factors beyond our control. We recommend removing any valuable or delicate items from the work area before our arrival.

  • Feedback

    Your feedback is valuable to us as it helps us improve our services. Please feel free to share your thoughts, suggestions, or concerns with us at any time.

By availing of our services, you agree to these terms and conditions. We appreciate your trust in us and look forward to serving you with excellence and professionalism.

The Small Print

1. Any changes or additions to the contract will be considered variations and require written instructions and potential additional payments.

2. The client must ensure site access and dry storage for materials during TW Garden Services Milton Keynes’ working hours.

3. We are not liable for damage or costs related to underground hazards, obstructions, or undisclosed services.

4. Clients must inform us of any special/statutory bylaws/conditions/permissions relevant to the project.

5. Severe weather conditions may cause delays but won’t affect the agreed price.

6. The removal of dog excrement or significant litter is the client’s responsibility.

7. The client is responsible for all payments to TW Garden Services Milton Keynes.

8. Failure to pay after a reminder will result in the suspension of the next planned visit.

9. Missed visits due to non-payment may incur extra charges if subsequent visits require more time.

10. Clients must provide 1 month’s notice if they no longer require our services as they are scheduled for that month.

11. Waste removal pertains only to waste produced by TW Garden Services Milton Keynes; we encourage composting and green bins where possible.

12. Jobs requiring materials will necessitate a deposit, and materials remain our property until full payment.

13. We are not responsible for damage caused by other contractors at your property.

14. If garden waste bins are inaccessible or unavailable, a charge of £15 per bulk bag may apply.

15. Customers in maintenance agreements must provide a 2-month notice to cancel, with a payment option available for early termination.

16. For hourly contracts, we work on man-hours, e.g., 1 hour equals one man-hour.

17. All customers must read and agree to our terms and conditions when accepting quotations.

18. Failure to pay within 14 days for two consecutive months may result in the immediate termination of your maintenance contract.

19. Failure to pay invoice within the two weeks of invoice being sent will result in an additional £5 charge per week until the balance is cleared.

Request our garden service’s

Call Us: 07803841740
WhatsApp: TW Garden Services MK
E-mail: accounts@twgardenservices.co.uk
Facebook: https://www.facebook.com/twgardenservicesMK/